Contact
We're real humans and we actually reply.
Drop us an email at hello@shopmplus.com and we'll get back to you within 24 hours. Usually faster. Definitely after coffee.
What we can help with:
- Questions about your order
- Shipping and delivery updates
- Something arrived damaged or not quite right
- Size and product questions
- Wholesale or collaboration enquiries
- Press and media enquiries
Before you email — you might find your answer here:
📦 Where's my order? — Check your shipping confirmation email for your tracking number. Orders typically arrive within 4-7 business days.
↩️ I need to return something — Head to our Refund Policy for everything you need to know. Then email us to get started.
📏 Will it fit? — Check the size guide on each product page before ordering. When in doubt — size up. The oversized look is kind of our whole thing.
🎁 I need it for a gift — will it arrive in time? — With 24-48 hour production and fast US shipping, most orders arrive within a week. Order at least 7 days before you need it to be safe.
Response times:
| Enquiry Type | Response Time |
|---|---|
| Order issues | Within 24 hours |
| General questions | Within 24 hours |
| Press and media | Within 48 hours |
| Wholesale | Within 48 hours |
M+ Hoodies is operated by Fambon Pty Ltd. hello@shopmplus.com